​PRODUCT INFORMATION

<Turnaround time>
Please allow 2 - 4 weeks for a small custom product to be completed.  Large items may take over a months or longer.  READY TO WEAR products will be shipped within a week from your purchased date.  The estimate times above are approximations and it may take longer/ shorter depending on the season and materials availability.  Please feel free to contact me if you need your order immediately or if you have any questions before placing an order.

 


<Order cancellation>
Any READY TO WEAR may be cancelled within two hours of placing it as long as an order has not been processed yet.  Any custom order products cannot be canceled or modified due to the nature of the crafting process.  Therefore, please feel free to email me if you have any questions before placing an order.

<Return policy>
All TELLER x SILVERCLAW products are final.  Therefore, please feel free to email me if you have any questions before placing an order.  

If you receive the wrong or defective product, TELLER x SILVERCLAW will surely accept your return and refund the full cost of the product as well as the return shipping cost.  This does not apply to leather colors and texture since each hide will not be exactly the same.


<Which payment methods do you accept?>
TELLER x SIVLVERCLAW accept VISA, MasterCard, American Express, Discover and PayPal.  No Money Order or check payments.

 

<Gift wrapping>
TELLER x SILVERCLAW purposely doesn't have uniform gift wrapping materials and make or prepare one for each order differently using various unique materials (click here for more details).

​​SHOPPING INFORMATION

<Product colors>
Actual product colors made with dyed leather can vary from the colors you see on your screen due to your computer screen settings, as well as the differences that exist from hide to hide.

Because all dye colors used for TELLER x SIVLVERCLAW products are custom made one at a time for a specific piece, the actual color of hand-dyed products can be different from the color of sample products  as well as sample dye colors.


<Product sizes> 
Listed dimensions are the outer sizes of the products unless otherwise noted.


<Product repair availability>
Product repair is only available for TELLER x SIVLVERCLAW products. The repair cost is depending on the repair content.

<Can my order be fulfilled faster than the above approximations (rushed)?>
Since all TELLER x SIVLVERCLAW products are made to order and due to the nature of a one-woman operation, rushing the production time to fulfill your order is very limited.  Therefore, I encourage you to order ahead if you'd like to ready your order by a specific date.

​​

​​SHIPPING INFORMATION

​< How long will it take to receive my order/ How can I track my order?>
TELLER x SIVLVERCLAW products are shipped via USPS priority that delivers in 2-3 business days for domestic orders and via USPS priority International that delivers in 6 - 10 days for international orders.  Small products may be shipped via USPS first class and a tracking number is available as an option.  USPS first class shipping is available for small items by request

 

All TELLER x SIVLVERCLAW products shipped via USPS priority will have a tracking number unless customer requests otherwise.

 

 TELLER x SIVLVERCLAW are not responsible for any damaged, lost or stolen packages.  For more secure shipping, you have options to purchase a Signature confirmation and insurance at checkout.  All orders over $300.00 will have a signature conformation for no cost by request.  
 


<Where do you ship to?>
 TELLER x SIVLVERCLAW products are shipped worldwide.  Please contact me for overseas purchasing.

 

 

<Shipping rates>

All shipping rates are calculated automatically.  Because the sizes and weights of TELLER x SILVERCLAW products widely vary, the shipping rates of some products, especially a single small product, may appear to be high due to the limited shipping rate options.  If that happens during your purchase, please contact me before placing your order and I'll check if there are cheaper shipping options. 

​PRIVACY POLICY

TELLER x SIVLVERCLAW take your privacy seriously.  The information you give TELLER is only used to complete your order and will not be distributed, sold or leased to anyone under any circumstances.    
 

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