Please allow 2 weeks for a small made to order product as well as 3 weeks for your small CUSTOM ORDER to be completed. Large items may take over a months or longer. READY TO WEAR products will be shipped within a week from your purchased date. The estimate times above are approximations and it may take longer/ shorter depending on the season and materials availability. Please feel free to contact me if you need your order immediately or if you have any questions before placing an order.
Any READY TO WEAR may be cancelled within two hours of placing it as long as an order has not been processed yet. Any custom order products cannot be canceled or modified due to the nature of the crafting process. Therefore, please feel free to email me if you have any questions before placing an order.
All TELLER x SILVERCLAW products are final. Therefore, please feel free to email me if you have any questions before placin an order.
If you receive the wrong or defective product, TELLER x SILVERCLAW will surely accept your return and refund the full cost of the product as well as the return shipping cost. This does not apply to leather colors and texture since each hide will not be exactly the same.
<Which payment methods do you accept?>
TELLER x SIVLVERCLAW accept VISA, MasterCard, American Express, Discover and PayPal. No Money Order or check payments.
TELLER x SILVERCLAW purposely doesn't have uniform gift wrapping materials and make or prepare one for each order differently using various unique materials.
Actual product colors made with dyed leather can vary from the colors you see on your screen due to your computer screen settings, as well as the differences that exist from hide to hide.
Because all dye colors used for TELLER x SIVLVERCLAW products are custom made one at a time for a specific piece, the actual color of hand-dyed products can be different from the color of sample products as well as sample dye colors.
Listed dimensions are the outer sizes of the products unless otherwise noted.
<Product repair availability>
Product repair is only available for TELLER x SIVLVERCLAW products. The repair cost is depending on the repair content.
<Can my order be fulfilled faster than the above approximations (rushed)?>
Since all TELLER x SIVLVERCLAW products are made to order and due to the nature of a one-woman operation, rushing the production time to fulfill your order is very limited. Therefore, I encourage you to order ahead if you'd like to ready your order by a specific date.
< How long will it take to receive my order/ How can I track my order?>
TELLER x SIVLVERCLAW products are shipped via USPS priority that delivers in 2-3 business days for domestic orders and via USPS priority International that delivers in 6 - 10 days for international orders. Small products may be shipped via USPS first class and a tracking number is available as an option. USPS first class shipping is available for small items by request.
All TELLER x SIVLVERCLAW products shipped via USPS priority will have a tracking number unless customer requests otherwise.
TELLER x SIVLVERCLAW are not responsible for any damaged, lost or stolen packages. For more secure shipping, you have options to purchase a Signature confirmation and insurance at checkout. All orders over $300.00 will have a signature conformation for no cost by request.
<Where do you ship to?>
TELLER x SIVLVERCLAW products are shipped worldwide. Please contact me for overseas purchasing.
All shipping rates are calculated automatically. Because the sizes and weights of TELLER x SILVERCLAW products widely vary, the shipping rates of some products, especially a single small product, may appear to be high due to the limited shipping rate options. If that happens during your purchase, please contact me before placing your order and I'll check if there are any cheaper shipping options.
Depending on your order, the shipping fee printed on your shipping label might be lower or higher than how much you actually pay for the shipping. That's because shipping insurance and wrapping material fee are not included in neither shipping fees nor product prices.
TELLER x SIVLVERCLAW take your privacy seriously. The information you give TELLER is only used to complete your order and will not be distributed, sold or leased to anyone under any circumstances.